We’re going into another
heatwave this week and we want to make sure the taps keep flowing for everyone.
We need your help to do this.
Please
share the messaging below and the images attached, amongst your communities to
ensure as many people are aware as possible.
Please use water for essential
purposes only: hygiene, drinking and cooking.
Why are we asking you to help?
Right now the demand for water is of course higher due to the
weather. Yesterday (Sunday 21 June) the total amount of water we treated and
put into the network was 644 million litres, that’s 56 million more than the
average for June. It’s likely that figure will rise further with hotter weather
forecast for later this week.
We want to be honest with
you.
To help meet this demand we
have:
- All possible Water Treatment Works operating 24/7
- Increased the teams fixing bursts and leaks to save
more water
- Re-routed water around the network
- Tankered in more water
- Filled drinking water storage tanks as much as we can
- Managed pressure across the network
However, when demand is as
high as this or higher on consecutive days, we struggle to supply everyone.
Those living at the far end of our pipeline network or on higher ground can see
their taps run completely dry.
We know we need to improve
this and build more resilience into the network to cope with the changing
climate and more frequent heatwaves, and we will. Building this infrastructure
takes time and it’s not all in place yet.
This means for now we need
your help.
Every change you make has a
real impact on keeping the taps flowing for your neighbours and local
communities.
Please share the information
below.
How you can help
Simple swaps can make a huge difference to help keep the taps
flowing for everyone and prevent further measures.
- Pauseall hose use
- Only use water forhygiene, drinking and
cooking
- Don’t refill paddling pools or hot tubs
- Don’t use a jet washer
How long will this be for?
This is temporary, just while we get through this latest heatwave.
The more people who can help, the better for your area – so please spread the
word to friends and neighbours!
Thank you!
We understand you are frustrated and we are sincerely sorry,
especially to the thousands of customers who experienced real difficulty,
distress and hardship when water supplies were interrupted a few weeks
ago.
We’re committed to doing better, including how we communicate.
That’s why in this email we’ve wanted to be upfront and honest about the
current situation.
We’ve also attached some images you can use on your own social
media channels, on your website and in emails.
Please also share the messages we’re putting out on social media:
Facebook: sewateruk
X (formerly known as Twitter): @sewateruk
Instagram:officialsewateruk
Linked In: South East Water UK
We’d like to thank you, as well as each and every customer for
reading and helping reduce your water use this week.
From
Water Supply Director
Go paperless and
view your bills 24/7 when you sign up to manage your account online. Go tohttps://my.southeastwater.co.uk and register
today!
For details of how
we manage your personal information or to exercise any of your rights over it
please seewww.southeastwater.co.uk/privacy.
This e-mail
transmission is intended only for the use of the person(s) to whom it was
intended to be sent and may be privileged, confidential and exempt from
disclosure under applicable law.
If you are not the
intended recipient please do not copy or convey this message or any attachment
to any other Person but send it back to us and then immediately and permanently
delete this message.
It shall be
understood by the recipient(s) that conclusions, opinions and other information
contained in the above e-mail not relating to the official scope of business of
South East Water Ltd shall be deemed not to have been given or endorsed by
South East Water Ltd.
South East Water
Limited
Registered Office:
Rocfort Road, Snodland, Kent, ME6 5AH, UK Place of Registration: England
Registration Number: 2679874